Shellpoint Mortgage Payment Options

Shellpoint Mortgage Payment

Update:Shellpoint Mortgage Payment - 2021.05.12

Shellpoint Mortgage Servicing provides an important need in the financial marketplace – it manages residential mortgage loans. This need exists because very often, the originator of your loan will not be the mortgage holder for its duration. The reason for this is that mortgage loans and the servicing of them can be bought and sold. Shellpoint eliminates this type of unpredictability and complication to you by assuming responsibility for the administration of your loan (processing payments, issuing statements, payoff, etc.) on your behalf, no matter who the mortgage holder is. Shellpoint collaborates with you, the homeowner, to ensure that you get a great mortgage servicing experience. Shellpoint Mortgage Servicing is part of the NewRez family of companies.

These free online calculators will help you find out how much your monthly payment on Shellpoint Mortgage will be:

Create a Shellpoint Mortgage Online Account to Make Your Payments

It’s very easy to get on the road to making your Shellpoint Mortgage payment online.

  • Go to the home page.
  • Click Sign In in the top right corner of the page.
  • Click on Register New Account.
  • Create a User Name and enter the Email Address.
  • You will be sent a confirmation code by email.
  • Enter the confirmation code in the box provided, and hit Submit.
  • Once submitted, you will be prompted to create a password and re-submit it.
  • Create three security questions.
  • Click Set Security.
  • You will receive an email confirming that your account is now set up, and you’ll be asked to click a link to activate it.

Now that your account is activated, you will be taken to the page where you can register your mortgage by filling in the following boxes:

  • Loan Number.
  • Social Security Number (TID).
  • Zip Code associated with the property.

From there add the rest of your account information:

  • First name.
  • Last name.
  • Email address.
  • Phone numbers.
  • Physical address (mailing address).

Last step: accept terms of service, and you are good to go. Your account will now be active.

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Make Shellpoint Mortgage Payments by Logging in to your Account

Now that your account is set up, it’s easy to log in at and make a Shellpoint Mortgage payment online.

  • Go to the sign-in boxes and enter your username and password.
  • The main dashboard has all the actions you need, including Make a Payment.
  • Follow the prompts to make your payment.

You can also set up free automatic recurring payments. On the main dashboard:

  • Select Payments.
  • Select Schedule Recurrent Payment.
  • You’ll be taken to a Consent screen where you authorize Shellpoint Mortgage Servicing to withdraw the loan payment from your account.
  • Hit Continue.
  • Select New recurring payment.
  • Enter the dollar amount and the bank information.
  • Verify that all the info you have provided is correct, and save. Done!
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Other Options to Pay Your Shellpoint Bill

By Mail 

Yes, you can still make your Shellpoint Mortgage payment the old-fashioned way – regular mail.  Here are some addresses you should have handy:

Correspondence Address
Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603-0826

General Payment Address
Shellpoint Mortgage Servicing
PO Box 740039
Cincinnati, OH 45274-0039

Overnight Payment Address
Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC 29601

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Shellpoint Questions and Answers

What is my TID number?

TID stands for a Tax ID number. It’s the same as your Social Security Number.

Where do I find my 10-digit Loan ID Number?

You will find your Loan ID Number at the top of your statement. When entering this number online, if your number is less than 10 digits, it should be preceded by the appropriate number of Zeros to fill the box properly.

Can I see my account history online?

Yes. Upon login, from the dashboard, you will find a box entitled “Your Loan Details.” Clicking this takes you to your payment history.

What do I do if I have forgotten my password?

At the Login screen, select the Forgot your Password? link. You will be prompted for your username, and sent an email. The email will give instructions on how to reset your password.

What do I do if I have forgotten my username?

At the Login screen, select the Forgot your Username? link. You will be directed on how to reset your user name. If at any time you have any questions regarding your account, you can also contact Customer Care at 1-800-365-7107.

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Shellpoint Mortgage Customer Service

Shellpoint Customer Care Phone Number: 1-800-365-7107

Customer Care Department: 1-866-641-1094

Toll-Free Phone: (800) 365-7107

Toll-Free Fax: (866) 467-1184
Monday – Friday:  8am – 10pm EST
Saturday:  8am – 3pm EST

Shellpoint Correspondence Address:
Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603-0826

General Payment Address:
Shellpoint Mortgage Servicing
PO Box 740039
Cincinnati, OH 45274-0039

Overnight Payment Address:
Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC 29601

Notice of Error or Information Request Address:
Shellpoint Mortgage Servicing
P.O. Box 10826
Greenville, SC 29603-0826

Headquarters Address:
Shellpoint Mortgage Servicing
P.O. Box 10826
Greenville, SC 29603-0826
Main Office NMLS ID#1105391

Branch Office Addresses:
Shellpoint Mortgage Servicing
Houston, TX
Branch Office NMLS ID#1105392
Shellpoint Mortgage Servicing
Tempe, AZ
Branch Office NMLS ID#1879565

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Shellpoint Mortgage Social Media



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How to Avoid Late Shellpoint Mortgage Payments

When you do get approved for a Shellpoint mortgage loan, you’ll want to avoid any late payments. Here are a few tips that will help you steer clear of making untimely payments.

Sign Up for Shellpoint Auto-Pay

Your first order of business is to set up an automatic payment option, and you can do this either through your bank or through your lender. You’ll want to go with the most ideal option for you.

Auto-Pay – the Pros

  1. You can avoid late payments and any resulting late fees. This will, in turn, ensure a healthy credit score.
  2. You can do your part to protect the environment with paperless billing.
  3. You won’t have to deal with any expenses relating to postage as you won’t need an envelope or a stamp, and you won’t have to fill out a check since auto-pay is done via electronic funds transfer.
  4. You will save time since auto-pay is convenient. No more will you have to take the time to sit down, write up a check, write your address and the address of the mortgage lender on the envelope, put on a stamp, and put the envelope in the mail. With auto-pay, you can automate the entire process of paying bills.

Auto-Pay – the Negatives

  1. You could, if you’re not monitoring the inflows and outflows of money in your bank account, overdraw your account. In order to avoid any problems, just keep track of how much you have in your account at all times.
  2. You could potentially overlook things like errors, interest rate hikes, or other hidden fees. This can be avoided by simply making it a habit to go over your bill.
  3. You could fail to stay on top of things such as the amount owing or the amount you’re paying monthly. As has been mentioned, you can steer clear of such problems by checking into your account regularly. This will help you to know when it might be a good idea to make additional payments to reduce the principal quicker.

Sign Up for Alerts and Reminders

Receiving a notification for an upcoming bill payment can make all the difference. You can get this by using an app, by getting your mortgage company to send an alert or reminder by email, or even by using Google calendar. You’ll be able to avoid late payments by doing so.

Set Up a Bill Pay Day

Another option is to purposefully schedule a period of the month when you can commit to making bill payments. When you go this route and have a system in place, you will avoid late payments.

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What to Do if I Made a Late Shellpoint Mortgage Payment

It’s a good idea to avoid a late Shellpoint Mortgage payment at all costs, but mistakes sometimes happen. While you don’t want to be too hard on yourself if this happens, you need to consider possible consequences. Case in point: you could see your credit score take a hit if you don’t make payments on schedule. Also keep in mind that a late Shellpoint Mortgage payment may remain on your credit report for as many as seven years, which would adversely impact your credit score. What follows is a look at 3 proven strategies you can use to have late mortgage payment information scrubbed from your credit report.

Option #1: Contact Shellpoint Mortgage and Make Request

Reach out to your lender by phone right away, and acknowledge that your payment was submitted past the deadline. It’s important to admit you were in error. Let them know when they can expect payment. They may be willing to delete your late payment data so that your creditworthiness doesn’t suffer.

Option #2: Write Them a Letter

The next option at your disposal is to write a letter, known as a goodwill letter, to Shellpoint. In the letter, you’ll want to specifically and respectfully request a removal. Do these 2 things in the letter:

  • Demonstrate that you accept that the situation was caused by you.
  • Guarantee that there will be no repeat of the delinquent behavior going forward.

What follows is a sample letter template you can use as inspiration:

[Your first and last name] [your address] [your account number]


To Whom It May Concern:

I appreciate your taking the time to read my letter. The reason for this correspondence is that I found on my latest credit report a late payment listed on [date] for my [name of account] account. I’m aware of the importance of making timely payments and meeting my financial commitments. But due to [situation that led to the missed payment], I unintentionally missed the payment due date. Although I missed the deadline, I have since then taken measures to ensure this does not happen again. Specifically, I’ve [explain what has changed that will prevent any additional late payments]. Since my missed payment, I have had a flawless record of making payments on time.

One reason I’m making this request is that my intention is to apply for a [loan, credit card, etc], and I’ve come to understand that the missed payment reflected on my credit report could jeopardize my objective. Given the fact that my single late payment does not adequately reflect my creditworthiness and intention to abide by my financial obligations, I would be grateful if you would make a goodwill adjustment. This would delete my late payment on [date] and enable me to obtain a [loan, credit card, etc.) and to secure a better rate.

I appreciate your considering this matter, and I hope you will grant my request.

Best regards,

[your name]

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