TIAA Mortgage Payment Options

TIAA Mortgage Payment

Updated - 2022.03.03

TIAA Bank processes all mortgage payments through Lifecare, their servicing company. Clients get different TIAA mortgage payment options to service their loans at their convenience. With their accounts, they get access to other tremendous features, including the freedom to manage their accounts and also make changes in their payment plans as required.

These 3 free online calculators can help you to find out how much your monthly payment on TIAA Mortgage will be:

This article provides all the information you need to create the TIAA online accounts to make your payments online, other payment options, and some common questions clients ask. Read on to find out more.

Create an Online Account to Make Your TIAA Mortgage Payment

TIAA Mortgage Payment

TIAA mortgage payment can be pretty straightforward. Their online platform offers a convenient means of payment that their customers can easily use. The beauty of this alternative is that you can submit your TIAA mortgage payments at any time and place. Before using the online platform to manage your payments, you must create your online account. 

The following guideline will take you through creating your online account.

  • Go to the TIAA Bank homepage.
  • On the right, you will see the client login section, select Loancare access.
  • Click the Register button.
  • Enter the following information:
    • Your Loan Number
    • User ID (ensure that it has at least 50 characters)
    • First and Last Name
  • Social Security Number or Tax ID
  • Password then Re-enter the Password (it must be between 8-72 characters long)
  • Email address then re-enter the Email address.
  • Check the following box to verify you are not a robot.
  • Click the Continue button.
  • Once your account is active, you can manage your online transactions, including your TIAA mortgage payment.
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Log Into Your Account to Make TIAA Mortgage Payment

TIAA Mortgage Payment

To submit your TIAA mortgage payment, you can use your online account. The first step will be logging into your account by following the guideline below:

  • Go to Loancare servicing.
  • Click the login button at the far right of the screen.
  • Select Loancare access followed by the login.
  • Enter your User ID then your Password.
  • Click the Sign In button.
  • If you are using a personal device to log in to your account, you can click the Remember Me button, so you don’t have to Sign In every time before using your account.
  • Make a one-time payment or set your account for autopay.
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Download Mobile App to Pay TIAA Bank Mortgage Bills

Another quick alternative to making your TIAA mortgage payment and other bills lies on your mobile phone; it’s known as mobile banking. It is convenient since you only need your phone with an internet connection. You can settle your bills at any place and time with so much flexibility.

Once you have a registered online account, you can download the TIAA Mobile App on your device to pay your bills. TIAA offers its customers a variety of options they can choose, depending on their mobile devices.

Apple Pay

Apple Pay TIAA Payment

  • Apple Pay is a built-in app in all your i-phone devices
  • Connect a Credit or Debit card to the Wallet app on your phone
  • You can then readily use Apple Pay to settle your TIAA bank mortgage payments.

Google Pay

Google Pay TIAA Mortgage Payment

  • You need to download it on either your Android or iOS device.
  • The next step is linking your Google Pay account with your debit or credit card before you can start using it for any payment.

Samsung Pay

Samsung Pay is available on the Samsung mobile phone. By taking a photo of your credit or debit card or scanning its barcode on the app, you get to add these accounts on your mobile device. You can then use this information to pay your mortgage bills conveniently.

Other than paying with your cards, you can securely deposit your checks. You can also make transfers to different accounts. Finally, you can use these mobile apps to send money with Zelle.

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Other TIAA Mortgage Payment Options

Circumstances tend to change with time, and sometimes, it could be impossible to use online or mobile phone apps to settle your payments. Some clients also prefer the traditional methods of payments. TIAA keeps all its clients in mind, and that is why it gives them other payment platforms like:

Payment by Phone

You can submit your payment by calling TIAA at 1-844-436-0374.

Payment by Mail

You can also pay your TIAA mortgage by sending your check to:

TIAA Bank (for clients in Eastern U.S.)

P.O. BOX 37628

Philadelphia 19101-0628.


TIAA Bank (for clients in Western U.S.)

P.O. BOX 60509,

City of Industry, CA 91716-0509

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TIAA Mortgage Payment Questions and Answers

I submitted my payment to the address/loan number you previously mentioned. What can I do in this situation?

Nonetheless, if you make a payment using old details after the start date of the service transfer, Loancare will still credit the transaction to your account. However, Loancare will stall the processing of such payments. If you make a transfer within 60 calendar days of the transfer’s effective date, you will not be charged late penalties or have your credit report negatively affected.

Does Loancare offer its clients a grace period?

When your TIAA Bank mortgage payment is due, yet you cannot pay it, Lifecare gives a 15-day grace period. You will not receive any penalty for submitting your loan amount late during this time.

Why can’t I see my most recent payment reflected on my payment summary?

TIAA Bank updates its payments every Saturday. As a result, all the payments submitted within the week will reflect the following week.

Do you still accept mortgage payments in your financial centers?

Unfortunately, TIAA Bank no longer accepts payments at their Financial Center locations. Use for payment details after transferring your loan. You will have the chance to set up recurring payments or submit one-time payments online.

After my loan transfers, to whom should I make my check payable, or whoever should I designate as my bill pay payee?

You can either designate LoanCare, LLC or TIAA Bank as the payee on your checks or as the recipient of your bill pay.

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What to Do if I Made a Late TIAA Mortgage Payment

It’s a good idea to avoid a late TIAA mortgage payment at all costs, but mistakes sometimes happen. While you don’t want to be too hard on yourself if this happens, you need to consider possible consequences. Case in point: you could see your credit score take a hit if you don’t make payments on schedule. Also keep in mind that late mortgage payments may remain on your credit report for as many as seven years, which would adversely impact your credit score. What follows is a look at 3 proven strategies you can use to have late mortgage payment information scrubbed from your credit report.

Option #1: Contact TIAA Mortgage and Make Request

Reach out to TIAA Mortgage by phone right away, and acknowledge that your payment was submitted past the deadline. It’s important to admit you were in error. Let them know when they can expect payment. They may be willing to delete your late payment data so that your creditworthiness doesn’t suffer.

Option #2: Write Them a Letter

The next option at your disposal is to write a letter, known as a goodwill letter, to TIAA Mortgage. In the letter, you’ll want to specifically and respectfully request a removal. Do these 2 things in the letter:

  1. Demonstrate that you accept that the situation was caused by you.
  2. Guarantee that there will be no repeat of the delinquent behavior going forward.

What follows is a sample letter template you can use as inspiration:

[Your first and last name] [your address] [your account number]


To Whom It May Concern:

I appreciate your taking the time to read my letter. The reason for this correspondence is that I found on my latest credit report a late payment listed on [date] for my [name of account] account. I’m aware of the importance of making timely payments and meeting my financial commitments. But due to [situation that led to the missed payment], I unintentionally missed the payment due date. Although I missed the deadline, I have since then taken measures to ensure this does not happen again. Specifically, I’ve [explain what has changed that will prevent any additional late payments]. Since my missed payment, I have had a flawless record of making payments on time.

One reason I’m making this request is that my intention is to apply for a [loan, credit card, etc], and I’ve come to understand that the missed payment reflected on my credit report could jeopardize my objective. Given the fact that my single late payment does not adequately reflect my creditworthiness and intention to abide by my financial obligations, I would be grateful if you would make a goodwill adjustment. This would delete my late payment on [date] and enable me to obtain a [loan, credit card, etc.) and to secure a better rate.

I appreciate your considering this matter, and I hope you will grant my request.

Best regards,

[your name]

Option #3: Make Them an Offer

Another option is to contact TIAA Mortgage and make them an offer they can’t refuse. Lenders prefer to have people opt for automatic payments – so that payments are made on time, all the time. If you’re willing to sign up, the lender might be persuaded to scrub the late payment from your credit report as a goodwill gesture. TIAA Mortgage may, if you do not wish to sign on for automatic payments, recommend another way for you to potentially get your late payment erased from your credit report.

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How to Avoid Late TIAA Mortgage Payments

When you do get approved for a TIAA Mortgage loan, you’ll want to avoid any late payments. Here are a few tips that will help you steer clear of making untimely payments.

Tip #1: Sign Up for Auto-Pay

Your first order of business is to set up an automatic payment option, and you can do this either through your bank or through your lender. You’ll want to go with the most ideal option for you.

Auto-Pay - the Pros:

  1. You can avoid late payments and any resulting late fees. This will, in turn, ensure a healthy credit score.
  2. You can do your part to protect the environment with paperless billing.
  3. You won’t have to deal with any expenses relating to postage as you won’t need an envelope or a stamp, and you won’t have to fill out a check since auto-pay is done via electronic funds transfer.
  4. You will save time since auto-pay is convenient. No more will you have to take the time to sit down, write up a check, write your address and the address of the mortgage lender on the envelope, put on a stamp, and put the envelope in the mail. With auto-pay, you can automate the entire process of paying bills.

Auto-Pay - the Negatives:

  1. You could, if you’re not monitoring the inflows and outflows of money in your bank account, overdraw your account. In order to avoid any problems, just keep track of how much you have in your account at all times.
  2. You could potentially overlook things like errors, interest rate hikes, or other hidden fees. This can be avoided by simply making it a habit to go over your bill.
  3. You could fail to stay on top of things such as the amount owing or the amount you’re paying monthly. As has been mentioned, you can steer clear of such problems by checking into your account regularly. This will help you to know when it might be a good idea to made additional payments to reduce the principal quicker.

Tip #2: Sign Up for Alerts and Reminders

Receiving a notification for an upcoming bill payment can make all the difference. You can get this by using an app, by getting your mortgage company to send an alert or reminder by email, or even by using Google calendar. You’ll be able to avoid late payments by doing so

Tip #3: Set Up a Bill Pay Day

Another option is to purposefully schedule a period of the month when you can commit to making bill payments. When you go this route and have a system in place, you will avoid late TIAA mortgage payments.

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Customer Service

Client Support: 1-888-882-3837

Card Team Support

Credit cards: 1-800-738-2615

Debit cards: 1-888-882-3837

Outside USA Phone Number: 1-631-234-8815, ext 3501

TIAA Bank Email:  Email

TIAA Bank Mail Address:


Box 1284

Charlotte, NC 28201-1284

LoanCare Customer Support: 1-844-436-0374

Foreign Currency & Precious Metals Experts: 1-800-926-4922

Mail Address: 

TIAA Bank World Markets

8300 Eager Rd.,

Suite 700St. Louis, MO 63144

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