Update: Fifth Third Bank Mortgage Payment - 2020.12.24

Based in Cincinnati, Ohio, Fifth Third Bank (5/3 Bank) offers a variety of mortgage lending options to help you in whatever situation you find yourself in. If you happen to be a 5/3 Bank customer, this article will give you details on the payment process.

Would you like to find out how much your Fifth Third Bank monthly mortgage payment will be? These easy-to-use mortgage calculators can help you do this:

Making Fifth Third Bank Mortgage Payments Online

Financial services institutions provide a number of user-friendly ways to pay your mortgage loan month after month. One method that is becoming more and more popular these days is online payments. When you opt to make online payments, you can do it from virtually anywhere.

Get Your Fifth Third Bank Online Account Set-Up

  • Go to and select “Login”, which is located at the top right corner.
  • Go to the dropdown menu, choose “Online Banking”, and select “First Time User? Register” at the bottom of the page.
  • Select “No” in response to whether you possess a Fifth Third Checking, Home Equity Line of Credit, Express Checking, Credit Card, Savings, Debit Card, or Access 360°.
  • Choose “Yes” when asked if you own a Fifth Third Mortgage Loan, Installment Loan, or Auto Loan.
  • Select “Mortgage Loan”.
  • Type in your “Account Number”.
  • Key in your “Social Security Number”.
  • Check the box titled “I have all my loan documents with me”.
  • Click on “Account Verification”.
  • You’ll then need to create a “User ID” and a “Password” as well as to enter any other details requested by the bank.

Pay Your Fifth Third Bank Mortgage Bill by Loggin into Your Online Account

As soon as you’ve created an online account, you’ll be able to log in and initiate mortgage payments. Here’s how to do it:

  • Go to, select “Login”, type your “User Name” and “Password”, and click on “Log In”.

After doing this, you’ll be able to make monthly mortgage loan payments through your Fifth Third Bank savings account or checking account. You can also make payments using external depository accounts that you’ve previously linked to

Use Mobile Banking to Pay Your Fifth Third Bank Mortgage

Once you’re a customer, you can download the Fifth Third Bank Mobile App to your phone or mobile device.

After downloading the app, you’ll be able to log in to your account. Select “Transfer and Pay Menu” to make your mortgage bill payment.

Automatic Payments

Do you want to make automatic payments? You can do so by completing the following form:

Other Methods to Pay Fifth Third Bank Mortgage

In Person

Go to a Fifth Third Bank branch if you’d like to make in-person payments. Find the closest branch to you by accessing this branch locating resource.

By Mail

You can also send payments by mail. Make checks payable to Fifth Third Bank. And don’t forget to write your loan number on the checks. You can mail your check to:

Fifth Third Bank
PO BOX 630412
OH 45263-0412

Over the Phone

Dial 1-800-972-3030 to speak with a live agent. You can do this from Monday to Friday from 7 am to 8 pm Eastern Standard Time. A fee may or may not be applicable if you use this option.

Fifth Third Bank Mortgage FAQs

  • I have automatic payments. Will Fifth Third Bank get that information?

Your automatic payments every month will be transferred to Fifth Third Bank as long as your previous servicer permits ACH transfers. You should be able to get this information by referring to the goodbye letter they sent you. If they permit ACH transfers, the automatic payment feature will have already been set up. Otherwise, you can fill out the Auto BillPayer® Quick Form by going to

  • Will the bank mail me a billing statement?

Following the transfer date, Fifth Third Bank will send you a billing statement.

  • What are my options if I already forwarded my payment to my previous servicer?

In such cases, the previous servicer will send the payment to Fifth Third Bank for between 30 and 60 days post-transfer date. After that time frame, your previous servicer might return your payments back to you. 

  • I use bill pay with my banker to make payments. What steps should I take to keep up with my payment deductions?

What you need to do is ensure your mortgage payee data is up to date by entering Fifth Third Bank’s routing number (042000314) as well as your new mortgage account number.

  • What steps should I take if I forget my User ID or password?

If you can’t recall your “User ID”, select “Login”, which is located in the top right corner on the homepage. Select “Forgot User ID?”, and type in your last name, SSN, zip code, and account number. Click on “Next”. If you have forgotten your password, go to “Login”, select “Forgot Password?”, and type in your user ID, SSN, and account number. Then click on “Next.”

Fifth Third Bank Mortgage Customer Service

Contact a Mortgage Loan Specialist:

Find a Branch:

Schedule an Appointment:

Financial assistance application:

Customer Service Toll-Free Number: 800-473-6934 (Monday – Friday 7 a.m. to 8 p.m., ET)

Automated Phone System: 800-972-3030 (Monday through Friday, 8 a.m. to 6 p.m. EST; Saturday, 10 a.m. to 4 p.m. EST; closed Sunday)

Homeowner Assistance: 1-866-601-6391 (if you have problems with your mortgage payments)






What to Do if I Made a Late Fifth Third Bank Mortgage Payment

It’s a good idea to avoid a late Fifth Third Bank Mortgage payment at all costs, but mistakes sometimes happen. While you don’t want to be too hard on yourself if this happens, you need to consider possible consequences. Case in point: you could see your credit score take a hit if you don’t make payments on schedule. Also keep in mind that a late Fifth Third Bank Mortgage payment may remain on your credit report for as many as seven years, which would adversely impact your credit score. What follows is a look at 3 proven strategies you can use to have late mortgage payment information scrubbed from your credit report.

Option #1: Contact Fifth Third Bank Mortgage and Make Request

Reach out to your lender by phone right away, and acknowledge that your payment was submitted past the deadline. It’s important to admit you were in error. Let them know when they can expect payment. They may be willing to delete your late payment data so that your creditworthiness doesn’t suffer.

Option #2: Write Them a Letter

The next option at your disposal is to write a letter, known as a goodwill letter, to Fifth Third Bank Mortgage. In the letter, you’ll want to specifically and respectfully request a removal. Do these 2 things in the letter:

  1. Demonstrate that you accept that the situation was caused by you.
  2. Guarantee that there will be no repeat of the delinquent behavior going forward.

What follows is a sample letter template you can use as inspiration:

[Your first and last name] [your address] [your account number]


To Whom It May Concern:

I appreciate your taking the time to read my letter. The reason for this correspondence is that I found on my latest credit report a late payment listed on [date] for my [name of account] account. I’m aware of the importance of making timely payments and meeting my financial commitments. But due to [situation that led to the missed payment], I unintentionally missed the payment due date. Although I missed the deadline, I have since then taken measures to ensure this does not happen again. Specifically, I’ve [explain what has changed that will prevent any additional late payments]. Since my missed payment, I have had a flawless record of making payments on time.

One reason I’m making this request is that my intention is to apply for a [loan, credit card, etc], and I’ve come to understand that the missed payment reflected on my credit report could jeopardize my objective. Given the fact that my single late payment does not adequately reflect my creditworthiness and intention to abide by my financial obligations, I would be grateful if you would make a goodwill adjustment. This would delete my late payment on [date] and enable me to obtain a [loan, credit card, etc.) and to secure a better rate.

I appreciate your considering this matter, and I hope you will grant my request.

Best regards,

[your name]

Option #3: Make Them an Offer

Another option is to contact Fifth Third Bank Mortgage and make them an offer they can’t refuse. Lenders prefer to have people opt for automatic payments – so that payments are made on time, all the time. If you’re willing to sign up, the lender might be persuaded to scrub the late payment from your credit report as a goodwill gesture. The lender may, if you do not wish to sign on for automatic payments, recommend another way for you to potentially get your late payment erased from your credit report.

How to Avoid Late Fifth Third Bank Mortgage Payments

When you do get approved for a Fifth Third Bank Mortgage loan, you’ll want to avoid any late payments. Here are a few tips that will help you steer clear of making untimely payments.

Tip #1: Sign Up for Auto-Pay

Your first order of business is to set up an automatic payment option, and you can do this either through your bank or through your lender. You’ll want to go with the most ideal option for you.

Auto-Pay – the Pros

  1. You can avoid late payments and any resulting late fees. This will, in turn, ensure a healthy credit score.
  2. You can do your part to protect the environment with paperless billing.
  3. You won’t have to deal with any expenses relating to postage as you won’t need an envelope or a stamp, and you won’t have to fill out a check since auto-pay is done via electronic funds transfer.
  4. You will save time since auto-pay is convenient. No more will you have to take the time to sit down, write up a check, write your address and the address of the mortgage lender on the envelope, put on a stamp, and put the envelope in the mail. With auto-pay, you can automate the entire process of paying bills.

Auto-Pay – the Negatives

  1. You could, if you’re not monitoring the inflows and outflows of money in your bank account, overdraw your account. In order to avoid any problems, just keep track of how much you have in your account at all times.
  2. You could potentially overlook things like errors, interest rate hikes, or other hidden fees. This can be avoided by simply making it a habit to go over your bill.
  3. You could fail to stay on top of things such as the amount owing or the amount you’re paying monthly. As has been mentioned, you can steer clear of such problems by checking into your account regularly. This will help you to know when it might be a good idea to made additional payments to reduce the principal quicker.

Tip #2: Sign Up for Alerts and Reminders

Receiving a notification for an upcoming bill payment can make all the difference. You can get this by using an app, by getting your mortgage company to send an alert or reminder by email, or even by using Google calendar. You’ll be able to avoid late payments by doing so.

Tip #3: Set Up a Bill Pay Day

Another option is to purposefully schedule a period of the month when you can commit to making bill payments. When you go this route and have a system in place, you will avoid late Fifth Third Bank Mortgage payments.

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